• Merchandise must be returned in its original unworn/unused condition and received WITHIN 10 DAYS OF DELIVERY DATE. Orders returned beyond this time period will not be accepted. KobSook reserves the right to refuse worn or damaged merchandise.
• Please make sure that the tag attached to the product is safely in place. Pack the merchandise in its original packaging or appropriate carton.
• If you ordered something else, and received something else: Drop us a mail at [email protected]. We would pick up the merchandise and replace it or refund your money.
• If you’ve received a damaged merchandise: Drop us a mail at [email protected]. on our website. We would pick up the damaged merchandise and replace it or refund your money.
• If the shoes don’t fit: Drop us a mail at [email protected]. We would get the merchandise picked up and replace it. In case you want a refund, we shall deduct the shipping amount and refund your amount.
• If you would like to simply return a merchandise, we will accept the same.
• Customized pair of shoe order cannot be returned once bought. However, you can exchange in the following cases:
  a) If there is some manufacturing defects.
  b) If the shoes don’t fit: Drop us a mail at [email protected]. We would get the Merchandise picked up and replace it.

Refund would take place within 2-3 business days post receipt of the products back at our warehouse. A careful monitoring of the returned products take place to ensure that the merchandise are unworn or damaged. Subject to discretion is with “KobSook”.