Shipping policy

Shipping Policy

1. Overview

KobSook ships pan-India with FREE standard delivery on all orders placed through kobsook.com. We offer Cash-on-Delivery (COD) and multiple prepaid payment methods. For returns and exchanges we provide free pickup and processing (subject to our return/exchange rules). KobSook+1

2. Order processing

• Processing time: Orders are generally processed within 1–2 business days after payment confirmation (for prepaid) or order confirmation (for COD). Orders placed on weekends or public holidays will be processed on the next business day. (We follow a fast dispatch practice similar to leading Indian footwear retailers.) KobSook+1

3. Delivery estimates (standard)

We use a mix of trusted courier partners to deliver across India. Typical delivery estimates from dispatch:

• Metro / Tier-1 cities (e.g., Delhi, Mumbai, Bengaluru, Chennai): 2–4 business days after dispatch.
• Tier-2 / Tier-3 cities: 3–7 business days after dispatch.
• Remote locations / hilly areas / islands: delivery may take longer — up to 10–14 business days in exceptional cases.

During high-demand sale periods or stock procurement, dispatch may take a bit longer; we will notify you by email/SMS with any expected delays. These ranges reflect common industry practice for footwear retailers and marketplaces. Bata+1

4. Shipping charges

• Standard shipping: Free for all orders placed on kobsook.com (Pan-India).
• Express / Priority shipping: If offered, any additional fees will be shown at checkout. We will introduce express options for selected pincodes where available. KobSook

5. Cash on Delivery (COD)

COD is available at checkout for eligible pincodes. If you choose COD, please have the exact amount ready at delivery. Payment on delivery may be subject to limitations set by the courier partner (card-on-delivery availability varies). KobSook

6. Order tracking & delivery notifications

After dispatch you will receive an email/SMS containing a tracking ID and courier details. Use that tracking ID on the courier’s tracking page to check real-time status. If you don’t receive tracking details within 48 hours of order confirmation, contact us at info@kobsook.com or +91 98188 46020. KobSook

7. Delivery issues (damaged / missing / wrong item)

If you receive damaged, defective, or incorrect items, please email info@kobsook.com immediately with photos and your order number. For wrong/damaged items we will arrange pickup and replacement or refund as per our Returns/Terms process. KobSook+1

8. Returns & exchanges (shipping aspects)

KobSook accepts returns for any reason within 7 days of delivery — merchandise must be unworn, unused, with tags and original packaging. We provide free return shipping and pickup for eligible returns and exchanges. For exchanges due to size/issues, all pickup and resend shipping expenses are covered by KobSook. Please click Schedule an Exchange/Return on our site or email info@kobsook.com to start the process. Orders placed during sale periods may have limited return eligibility (see full Return Policy). KobSook+1

9. Cancellations

You may request cancellation within 24 hours from the allotted delivery date or per the cancellation instructions on the site. For cancellations after dispatch, standard return procedures apply. Refunds for cancelled orders will be initiated after confirmation and processed per the Terms (refund timelines apply). KobSook

10. Contact & escalations

For shipping questions, tracking issues, or escalations contact:
Email: info@kobsook.com
Phone: +91 98188 46020
Address: KobSook Studio, 101, 2nd Floor, Daryacha Building, Hauz Khas Village, New Delhi – 110016.